State Farm® Insurance Agent Donna Christopher

"Thank you so much, Errol, for your wonderful review! We’re thrilled to hear that you felt welcomed and supported by Donna and our team. It’s our top priority to make every client feel at home and to help with all your insurance needs. We’re grateful to have you as part of our agency family, and we look forward to serving you for many years to come! Best regards, The Donna Christopher Office Team"

"Thank you for taking the time to share your concerns. We sincerely apologize for the frustration and confusion you’ve experienced, and we take your feedback very seriously. Regarding the recent billing issue with your ex-husband’s policy, we want to clarify that the ACH form with your credit card information was originally completed at your prior State Farm agent’s office, not ours. When your policies transferred to our office, we were not made aware that the credit card on file was incorrect or should not be associated with your ex-husband’s account. We understand how concerning and upsetting this situation is, and we want to assure you that it was never our intention to charge your card in error or without proper authorization. To clarify, our records show that your ex-husband had access to your credit card information, which was initially provided to your prior agent over the phone. Additionally, the authorization document for payment was sent via email and was electronically signed by your ex-husband. This document was then provided to you for your review. We apologize if there was any confusion or if you did not receive or review this documentation at the time. We are also sorry for the communication difficulties and confusion about your policy status, billing, and mailing address changes. Your experience does not reflect the level of service and transparency we strive to provide, and we apologize for any delays or lack of clarity you encountered. Because of the serious nature of the allegations, your complaint has been forwarded to our corporate office for review. We hope to have this resolved as quickly as possible for you. Thank you for your patience in allowing us to resolve this matter to your satisfaction. Sincerely, Donna Christopher"

"Thank you so much for your wonderful review! We truly appreciate your kind words about our team and are thrilled to hear that Matt and everyone else have been able to assist you so well. Your satisfaction means a lot to us, and we’re always here whenever you need help or have questions. Thanks again for choosing us and for taking the time to share your experience! Sincerely, Donna Christopher "

"¡Muchas gracias por tus amables palabras! Nos alegra saber que has tenido una excelente experiencia con nuestro equipo y que hemos podido ayudarte a encontrar la mejor cobertura y el mejor apoyo cuando más lo necesitas. Tu satisfacción es muy importante para nosotros y siempre estaremos aquí para ayudarte, ya sea en la carretera o en cualquier otro momento. ¡Gracias por elegirnos como tu compañía de seguros! Saludos cordiales, Donna"

"Thank you so much for sharing your thoughtful and detailed review! We're incredibly grateful for your kind words about Debbie and Linda. They truly are invaluable members of our team, and we're thrilled to hear how they've consistently gone above and beyond to assist you over the years. We understand how stressful situations like your son's accident can be, and we're so glad Linda was able to step in, provide immediate support, and make the process smoother for you. It's always our goal to deliver personalized care and exceptional service, and we're happy to hear that visiting our local office made things easier for you. Debbie’s dedication and commitment to ensuring everything is handled seamlessly are qualities we’re proud of, and it’s wonderful to know she was able to help tie up any loose ends during your follow-up visit. Thank you for trusting us and for being such a valued customer. If you ever need anything, don’t hesitate to reach out — we’re always here to help!"

"Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you found our customer service to be thorough, responsive, and caring. It's always our priority to ensure that your needs are met and your questions are answered in a genuine and supportive way. We believe that insurance should be about helping people, not selling products, so we're glad that came through during your experience with us. We're delighted to have earned your trust and are so happy you chose our office for your home and auto insurance needs. If there's ever anything else we can assist you with, please don't hesitate to reach out. Thank you again for your thoughtful review—it truly means a lot to us! Warm regards, Donna"

"Dear Sheila, Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you are pleased with your car insurance and that our team, especially Unika, has made such a positive impact on your experience. Unika truly embodies the values we strive for at State Farm—kindness, professionalism, and a dedication to helping our customers. We will be sure to pass along your kind words to her, as recognition like this motivates our team to continue providing exceptional service. We appreciate your trust in us for your insurance needs and look forward to serving you for many years to come. If you ever need assistance, please don’t hesitate to reach out! Best regards, Donna"

"Dear Crystal, Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that Linda and Matt S. were able to assist you in finding better auto insurance options and helping you save money. It’s also great to know that Matt provided clear and detailed explanations, ensuring you understand your coverage fully. Your recommendation means a lot to us, and we are delighted to have earned your trust. Should you have any further questions or need assistance in the future, please do not hesitate to reach out. Thank you for choosing Donna Christopher State Farm Insurance! Best regards, Donna"

"Thank you so much! We love Matt too! We appreciate your kind words and thank you so much for your business. "

"Thank you so much, Tina! We love customers like you! "

"Thank you so much for your wonderful review! We are thrilled to hear about your positive experience with Unika. Providing outstanding customer service is our top priority, and it's gratifying to know that Unika went above and beyond to assist you. We"ll be sure to pass along your kind words to her. We appreciate your patience during the process and are glad to hear that everything was resolved to your satisfaction. Your feedback motivates us to keep delivering excellent service. Thank you once again for your kind words and for choosing us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Best regards, Donna"

"Thank you for sharing your feedback with us. We deeply regret the frustration and inconvenience you've experienced. Your situation is important to us, and we apologize for any miscommunication and the subsequent difficulties you have faced. We understand your concerns about the business endorsement for your vehicle and the confusion surrounding the policy status. We also recognize the frustration of being redirected to corporate without clear guidance. This is not the level of service we aim to provide, and we are genuinely sorry for any distress this has caused. We are currently reviewing your case thoroughly to understand what went wrong and to correct any errors. Our goal is to ensure that your policy accurately reflects your needs and that you are billed correctly. We are also addressing the communication breakdowns to ensure that you receive timely and accurate information. While we understand that your accounts have been moved due to previous interactions, we want to assure you that this decision was made to ensure a respectful environment for all parties involved. However, this should not have impacted the quality of service you receive, and we are committed to resolving this matter to your satisfaction. We acknowledge that your husband recently left a similar 1-star review regarding the same situation. We are addressing both of your concerns with the utmost priority and are committed to resolving this matter for both of you. A representative from our company will reach out to you shortly to provide updates and assist you with any outstanding issues. We want to make things right and restore your confidence in our services. Thank you for your patience and for giving us the opportunity to address your concerns. Sincerely, Donna Christopher, Agent"

"Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you experienced. Your experience does not reflect the standard of service we aim to provide, and we are truly sorry for any miscommunication regarding your insurance coverage. We understand the significant impact this situation has had on you, and we regret that you felt let down by our services. Please know that we take your concerns seriously and will be reviewing our processes to ensure that such issues do not occur in the future. We appreciate your feedback as it helps us improve and service our clients better. Sincerely, Donna"

"Thank you for bringing your experience to our attention. We sincerely apologize for the inconvenience and frustration you encountered while attempting to obtain quotes for your personal auto, homeowners, and landlord policies. We understand that being placed on hold multiple times and ultimately being hung up on is unacceptable and not the level of service we strive to provide. We apologize for any inconvenience this may have caused you. We would like to investigate this matter further to understand what went wrong during your interaction with our agency. Could you please provide us with the date and time of your call, as well as the name of the representative you spoke with, if possible? This information will help us address the issue internally and ensure it does not happen again in the future. Additionally, we want to assure you that we are a small hometown agency committed to providing personalized and attentive service to our clients. We deeply regret that we failed to meet your expectations on this occasion. Please feel free to reach out to me directly so that we can address your concerns and work towards resolving this matter to your satisfaction. Once again, we apologize for any inconvenience caused, and we appreciate your feedback as it helps us improve our services."

"Thank you so much Sue! It's been a pleasure serving your family for over 50 years!!! Thank you!"

"Susie, thank you for taking the time to share your feedback. We understand your frustration regarding this incident. Please reach out to us at (814) 535-6611 to further discuss the coverages paid under your auto policy. We look forward to assisting you. Donna"

"So glad we could help! Thank you so much for your business!"

"Thank you so much, Calvin! We appreciate you!"

"Thank you so much Mike for bringing this to my attention. We are checking with the company to see if there is a system wide error on why some clients are not receiving their bills. I can understand why that would be frustrating. I will contact you with more information. We are excited to let you know that we are extending our office hours to better service our customers at the beginning of the year. Our agency will be open with evening hours and on Saturdays. Thank you for being such a loyal customer. "

"Thank you so much Billie! Matt is really good with our customers! I'm so glad we were able to get you a great rate! Thank you so much for your business!!!"

"Thank you Linda! We appreciate you as our customer! Thank you!"

"Thank you so much, Lorraine! We appreciate your business! If you know anyone else we can help save money, please send them our way for a Thank You gift to you for your referral! Thank you!"

"Thank you so much, Trevy!!! We think Austin is pretty AWESOME too!!!"

"Hi Tayler. We are really sorry for the unfortunate circumstances you are going through. Please let us know if you need anything. And thank you for your kind words. We are celebrating Debbie's 50th year at our agency in December. She is loved by many people. Donna"

"Thank you, Angela! Alot of our clients save with Drive Safe and Save! Thank you so much for being a valued customer ❤️ "